Ride Questions

Find the answer below or contact us and we’ll be happy to answer any questions you have.

THE RIDE

Your bike, a helmet, cycling clothing, a bottle of water, repair kit, cycling snacks for along the way, and a great attitude. You’ll leave with a smile.

Once you sign up for a tour, we’ll send you a detailed list of suggested items to bring. We strongly recommend cycling clothing such as shoes, shorts, gloves, and a helmet (helmets are mandatory in British Columbia).

We do! You can bring your own bike or if you prefer to rent, we have a wide variety of bikes you can be fitted for. Contact us for more info. If you wish to bring your own saddle and pedals, please let us know in advance so the rental shop can accommodate. We’ll also provide you with a rental helmet if you need one. Helmets are a requirement in the province of British Columbia and must be worn at all times when cycling.

We have a minimum of 4 guests per ride and we can accommodate any number over that.

Your non-riding partner can join in the fun by meeting us at the vineyard after the ride.

A guided ride with experienced leaders. Food and wine samplings, a support vehicle with water and snacks and an Epic Cycling water bottle.

Each ride varies. Once you book, we’ll provide you with a full itinerary of time, meeting place, wineries and ride route.

We understand things happen in life and sometimes you have to cancel or change your bike tour. We want to make it as easy as possible to do so. Below you will find our timeline of options to choose either a refund or future tour credit based on your cancellation date. If you ever have a question, just give us a call at: 1.604.626.5167.

CANCELLATION TIMELINE

Days to Tour Refund Future Tour Credit*
More Than 90 Days 100% of deposit 100% of deposit
61-90 Days 75% of tour price 90% of tour price
31-60 Days 50% of tour price 65% of tour price
30 Days or Less No Refunds 25% of tour price

THE FINE PRINT:
*We cannot make exceptions to this policy for any reason including personal emergencies, unexpected weather, natural disasters or terrorism. Epic Cycling Inc. also reserves the right to cancel any trip using our discretion if the safety of our customers or staff should be compromised. In the event of cancellation, Epic Cycling Inc. is not responsible for any loss incurred for non-refundable travel costs. In this case, a refund of payments received by Epic Cycling Inc. will constitute the full and final settlement.

*For future tour credits, reservations must be made within one calendar year of the original date of departure or funds are forfeit. Refunds will not be issued after a future tour credit has been chosen.

You can check out our Code of Conduct here. It’s all common sense but important to note before you join a ride.

Each individual is responsible for her or his own safety. You should recognize that riding a bike on public roads can be hazardous and you must prepare adequately. You must wear a HELMET. It’s up to you to carry enough food and drink, clothing, medical supplies, repair kit, cell phone and anything else you may need to keep you safe.

Contact us and we’ll arrange payment with you. All prices are in Canadian dollars and we accept all major credit cards.

 Contact us. We can customize date, route, ride duration, level, and wineries for your group.

Gratuities are not included in our rides but are graciously accepted by our guides directly. Gratuities in Canada are typically 10-20% based on your level of satisfaction.

FOOD & WINE

Wineries will change depending on the ride route, date and weather. We’ll arrange everything in advance and email you with all the details once you book.

Yes! The wineries we visit have many fine wines that are available for purchase, making it an extra special experience! These wines can be transported back to the starting point for your convenience.
Obviously, these purchases are not included in your tour rate.

Please let us know in advance so we can make our best effort to accommodate you. Due to the nature of the tours, not all dietary requirements can be allowed for at all stops but we’ll do our best.

PENTICTON

See our vacation rentals!

You can find us in beautiful Penticton, British Columbia, Canada.

Epic Cycling Penticton

Penticton is a semi-arid climate with low precipitation, hot summer days, with cool nights and low annual precipitation. Penticton is the 4th driest city in Canada.