Frequently asked questions

Book online or call 604-626-5167. In June, July, August and September we sell out on peak days, so book ahead to get the right size. Walk-ins are welcome whenever bikes are free, and 2-hour rentals are walk-in only. A credit card is required for bookings, with ID if asked.

We are open seven days a week. Full-day rentals run 9 am to 5 pm, half days 9 am to 1 pm or 1 pm to 5 pm, and 2-hour rentals fit in between. Guided tours run on their own schedule, sent with your itinerary.

E-bikes are $45 for 2 hours, $65 for a half day and $85 for a full day. Trail bikes are $30, $40 and $50. Groups of five or more bikes get 10 percent off. Guided tours start at $225 per person. A pannier pack is $10 and a water bottle is $5. All prices are in Canadian dollars and we accept all major credit cards.

One booking on one card is simplest and is how the group discount comes off. If riders want to pay separately, call us and we will set it up so each rider books their own bike and the discount still applies as we will apply a promo code to the booking.

A non-refundable deposit is due at the time of booking, with the remaining balance payable prior to your rental. All payments are non-refundable if you cancel or are unable to attend for any reason, including weather, wildfire, smoke, road closures, natural disasters, travel disruptions, illness, or other circumstances beyond your control. If we are unable to operate the rental due to unsafe conditions or circumstances beyond our control, we will contact you regarding available options. If you will be more than 30 minutes late, please contact us as we may release your bikes.

Each bike follows the rental cancellation policy. If cancellations drop a booking below five bikes, the group discount no longer applies to the bikes that remain.

More than 90 days before your ride: 100 percent of your deposit refunded, or credited to a future tour. 61 to 90 days: 75 percent refund, or a 90 percent credit. 31 to 60 days: 50 percent refund, or a 65 percent credit. 30 days or less: no refund, with a 25 percent credit toward a future tour. Credits must be used within one calendar year of the original departure date. Private tours carry a $25 rebooking charge, and if your group is not at the pick-up location on time you may miss the tour with no refund.

Call or use the contact form to arrange your date; a deposit holds it and the balance is due before the ride (50%). All prices are in Canadian dollars and we accept all major credit cards.

Bikes are due at the time on your booking; late returns are $25 per 15 minutes. If you want more time, call before your return time and we will extend the rental if the bike is not booked. If you are beyond 5:00 pm closing you will be charged the late fee.

We ride rain or shine, and in Penticton that mostly means shine. If the air quality index is high from wildfire smoke, or a trail you booked for is closed, we move your booking, or offer you a credit for a future booking.

We deliver to some Penticton hotels and vacation rentals by arrangement; call us, and a delivery charge may apply. Overnight and multi-day rentals are by phone or online, so we can set the bike up with a charger and a lock plan.

Take the e-bike if you have not ridden in a while, you want to reach Little Tunnel or the wineries without arriving tired, or you are riding with someone stronger than you. Take the trail bike if you want the workout, you are riding the flat channel and lakeside paths, or you are under 16. Not sure? Call us and we will plan the day with you.

Trek Verve+ 3 e-bike: Small 5’0″ to 5’3″, Medium 5’4″ to 5’10”, Large 5’11” to 6’3″. Norco Indie VLT e-bike: Medium 5’3″ to 5’10”, Large 5’11” to 6’2″. Trek Marlin trail bike: Small 5’0″ to 5’3″, Medium 5’4″ to 5’10”, Large 5’11” to 6’3″, Extra Large above that. Giant Talon trail bike: Small 5’0″ to 5’3″, Medium 5’4″ to 5’10”. Between sizes, take the smaller one, and we check the fit before you leave.

Trek rates the Verve+ 3 for 136 kg (300 lb) in total, rider plus anything in the panniers. The Norco Indie VLT is 250 lbs, and trail bikes are 250 lbs. If you are near that, tell us and we set the tire pressure and saddle for you; it changes nothing else about the day.

16 or older to ride an e-bike, which is BC law as well as ours. Wine tours are for riders 19 and older.

No. Our smallest frames fit riders from 5 feet tall, and we do not carry child seats, trailers or tandems, so young children cannot ride with us. Teens 16 and up are welcome on e-bikes.

The motor assists while you pedal and cuts out at 32 km/h, the BC limit. No licence, registration or insurance is needed; you need to be 16 and wear a helmet.

In Eco or Tour mode a full charge covers every route on our Where to go page, including Little Tunnel and back at 38 km, with plenty in reserve. We show you the range readout before you leave, and if you run out of battery, the bike still pedals home.

Yes. Tell us when you book and we will fit them before you arrive. Helmets are included if you do not have one.

A fitted bike, a helmet, a lock, and a flat-tire kit on trail bikes. Route planning is part of every rental: we talk through your day at the counter and load the ride onto your phone before you go.

Nine routes start at our door, from a flat hour along the channel to Little Tunnel and the Adra Tunnel on the KVR. Each has distance, time, effort and a Google Maps link on the Where to go page.

The KVR trailhead at Vancouver Place is 3.5 km away, under ten minutes on an e-bike. Little Tunnel is about 19 km from the shop, a 38 km round trip on a grade that never passes about 2 percent.

The Naramata side is open: Penticton to Naramata, Little Tunnel, Rock Ovens and the Adra Tunnel. The sections on snpink’tn land north-west toward Summerland and south along Skaha Lake to Kaleden have been closed since June 2026 with no reopening date set yet.

Closed-toe shoes and comfortable active clothing; no heels, flip-flops or heavy jeans. Bring sunscreen, a layer for the evening, water, and the credit card you booked with, plus ID. Tour guests get a suggested packing list with their itinerary.

Yes. Helmets are the law in British Columbia for every rider, and one is included with every rental and tour.

Call us at 604-626-5167 and we will talk you through it or arrange a swap. Do not ride on a flat tire; damage to the rim or tire is charged.

Yes, while it is out with you. Lock it every time you step away, even at a winery patio. Normal wear is on us; crash damage, riding on a flat, and a bike stolen are charged at repair or replacement cost.

Order tasting flights and drink water between stops, and ride responsibly. The rules of the road apply to bikes and e-bikes, and impaired riding is a breach of the rental agreement. Yes, you can buy wine: a pannier pack ($10) carries it home, and on guided tours the support vehicle brings it back to the start.

Each individual is responsible for her or his own safety. Wear your helmet, keep right on the trail, call out when you pass, and carry water, sun protection, your phone and any medication you need. Our Code of Conduct is on the site; it is all common sense but important to note before you join a ride.